During the credit process, if the Tie to PO step is missed, a Return PO can still be added. A Return PO can also be entered for merchandise that needs to be returned to the vendor. Material does not need to come from a customer return for to return it to the vendor.
Search Bar: POET
Menu: Purchase > Entry > Purchase Order
Bookmark: POET – PO Entry
- Enter the Vendor #.
- Purchase Order Type: Return Merchandise
- Product Line: DEF for Product Line
- Click <Next>
5. Select the SAME REASON that was used on the Customer’s RETURN. If the customer’s return was a WARRANTY EXCHANGE, use WARRANTY EXCHANGE for the PO side as well.
Note!! Note!!
The reason code selection does not mean that the vendor is going to send an exchange. Matching the Unavailable Reason Codes on the OE and PO will ensure that inventory will be removed from Unavailable Inventory.
If the product is in your available inventory (did not come back from a customer) and is being returned to the vendor, use reason Return to Stock.
- LEAVE THE INVOICE NUMBER BELOW THE REASON BLANK.
- Click <Submit>
- Enter Part number and Quantity.
- Repeat until all items are entered.
- Click on <Finish> once complete
Note!! Note!!
If you receive an error message QTY ORDERED < QTY UNAVAILABLE it means that either you did process a RM PO already OR the customer return is NOT in the Invoiced or Paid stage. The customer return MUST be in Invoiced or Paid stage to return parts to the manufacturer.