Search Bar: OEET
Menu: Sales > Entry > Order
Bookmark: OEET – Order Entry
Note!! Note!!
Stock orders can’t be cancelled if there is active tendering on them. If the customer paid for the entire order, but now the backorder needs to be cancelled, the tendering must be reversed on the order before the order can be cancelled. If the customer has prepaid the order with a Non-Refundable Credit Card transaction or Cash, the order must be untendered and then a receive on account processed to move the money that the customer has already paid us onto their account.
Click the <CANCEL> Icon.
Enter/Select the Order # to be cancelled. Be sure to select the correct backorder #.
Click <NEXT>
If there is a tendered (money collected) amount, the following message will appear. Reverse Tendering must happen to proceed.
A Lost Business Window drop down menu will appear.
From the drop-down list, select the reason why the order is being cancelled.
Click <LOST BUSINESS> Icon in the upper right portion of the screen.