It is necessary to adjust orders for Same Day Returns from time to time. Same Day Return corrections can only be made for items that are being RETURNED that were purchased in the same day. Order additions can’t be added to the order; a NEW ORDER must be created for order additions.
Search Bar: OEES
Menu: Sales > Entry > Shipping Feedback
Bookmark: OEES – Order Shipping
Unship the order. Click <QUICK SHIP>
Enter the the Order # to Unship.
Click <Ship/Unship>
Unship The Order? Click <YES>
Click <DETAIL>
Click <Line Items>
Find the item that the customer is returning and adjust the Qty Shipped to be the quantity that the customer is keeping. Hit enter after changing the quantity to update the order. Examples:
If they purchased 5 but are returning 2, change the quantity to 3.
If they purchased 5 and are returning all 5, change the quantity to 0.
Find the column that is labeled Back Order and uncheck the box. This will cancel the backorder on this item.
Require Physical Count? Click <NO>
Click the <Left Arrow> top left to get out of the Line Item screen.
If the order was NOT tendered but is being charged to the customer account,
Click <Ship/Unship>to ship the order.
If no items were kept by the customer, Cancel the order.